The technology of your building network is being upgraded to allow you to take advantage of multimedia offerings like digital TV, high-speed Internet or telephony in your apartment via your TV cable. The work that is planned will make this possible. 

Together with its partner Unitymedia, WohnServicePlus has contracted the work out to qualified companies. They will be responsible as your point of contact for all areas of the building network upgrade. Names, contact persons and telephone numbers for these companies will be displayed in a notice in your building in good time before the work commences. All contractors will carry a letter from LEG Wohnen NRW GmbH to identify them and prove that they are authorised to carry out their work.

In addition to this information sheet and the enclosed letter, a notice will be displayed in the entrance area to the stairwell shortly before the work commences (around 14 days beforehand) that tells you when the cable installation in your building/stairwell is due to start and which company has been appointed to carry out the work.

In addition to this, you will also receive a personal letter in your letter box with information about the day and time on which the necessary work inside your apartment will be carried out.

The new network will be set up so that a separate cable feeds into every apartment. Depending on the specific circumstances, the apartment cable feeds will either be put in through the chimney or installed as a vertical riser in plastic ducts, which will be installed as unobtrusively as possible. There are no plans for concealed cable installation in the walls. 

The cable duct will be screwed onto the wall. In most cases, it will be necessary to drill two holes per apartment/floor for the apartment riser (one near the floor and one near the ceiling). In cases where the chimney is used for the installation, only one hole will need to be drilled in the chimney. The cable installation will be performed in the same way as in the case of the apartment riser. 

You will receive more information about the specific work that needs to be carried out inside your apartment in good time before the installation work commences. On the day of the installation, the company will also discuss the steps that need to be carried out with you in your apartment before starting on the work. In most cases, the installation work inside your apartment should be finished within a few hours. It will involve minimal disruption and no mess will be created.

Each apartment will generally receive one multimedia socket. Additional multimedia sockets can be installed directly by the contractor on request. You will be charged €65.45 (including VAT) for each additional multimedia socket installation.

The installation work can only be carried out quickly if the contractors have access to all apartments that are above/below each other at the same time. In order to take up as little of residents' time as possible and to ensure smooth progress of the installation work in the apartments above and below each other, it is therefore important that you are present at the appointed time. 

If the contractors are unable to enter your apartment without you giving prior warning (see also the next section), this will disrupt the timing of the work. In this case, the contractors will not be able to carry out the work as planned, and new appointments will have to be made with the other users living in the apartments above and below. This will result in unnecessary additional costs. Of course, there may be legitimate reasons that make it impossible for you to be present at the appointed time. If this is the case, please get in touch with the contracted company beforehand or leave your apartment keys with someone you trust to represent you and your interests at the appointed time.

Please make arrangements for a neighbour or friend to let the contractors into your apartment at the appointed time and represent you and your interests.

If, despite this, it is not possible to access your apartment at the appointed time, we would ask you to let the company that will be carrying out the work know in good time by telephone. Information about the company responsible for you and their telephone number will be displayed on the notice in your building around 14 days before the work is due to start.

As a rule, any rescheduling should be discussed with the company responsible for the installation work in your building. Information about the company responsible for you and their telephone number will be displayed on the notice in your building around 14 days before the work is due to start.

If possible, please make sure that the contractors have free access to potential cable routes and TV connection sockets in your apartment. In addition, the corner in which the riser will be installed should be cleared as much as possible. If any major preparation work is necessary – e.g. the removal of a built-in cupboard – please let the company know in good time before the work is due to start (their details can be found on the notice displayed in your building). The company that will be carrying out the work will be happy to assist if you need help with the preparations.

You will not be charged for the installation of the new networks or the multimedia socket. If you require additional multimedia sockets, you will be invoiced directly for the charges involved. Please tell the company if you require additional multimedia sockets once the installation date and time have been announced for your apartment. The contact data can be found on the bottom part of the letter informing you about the appointed date/time for your apartment installation.

If you wish to continue receiving all of the analogue channels offered in the basic package, you will be able to continue using all of your current equipment unchanged. If you would like to take advantage of the additional free digital offerings from LEG – part of the benefits package for LEG tenants – or further offers from our partner Unitymedia, this will require a smartcard (which will be provided to you free of charge by Unitymedia) and a suitable receiver or an HD module, which can also be ordered from Unitymedia. LEG tenants can obtain an HD receiver or an HD module free of charge. If you wish to order a higher-grade receiver, Unitymedia will reduce your monthly fee for this by €3.00. Please contact the Unitymedia service hotline for more information about the available models. 

If you have any questions about the installation work that will be carried out, please contact the company that will be carrying out the work. Their telephone number will be provided on the notice displayed your building. 

During the work announced on the notice displayed in your building, there may be temporary interruptions to signal reception up to 6:00 p.m. We ask for your understanding in this matter. In the event of faults during the installation work, please refer to the current notices displayed in your building, which will include details about the company and their contact number, along with a number you can call in an emergency.

If you need to report a fault after the network upgrade, you can contact Unitymedia’s technical service department 24/7 under the telephone number 0180 6/66 01 00. 

LEG tenants can also call the exclusive customer service call number from Unitymedia with any questions relating to the available products under the number 0180 6/6 63 11 15 (Mon.–Fri. 8:00 a.m.–8:00 p.m., Sat 8:00 a.m.–4:00 p.m.).

Calls to the last two numbers will be charged at a rate of €0.20 per call from German landlines and a maximum of €0.60 per call from German mobile phones.